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Customer satisfaction is our top priority

As a leader in the computer system/computer peripheral industry, Eastern Data is dedicated to your satisfaction.  We are aware that from time to time, returns are a necessary aspect of the business, so we strive to make this process as simple as possible.

Please refer to product pages for individual warranty policy.

Eastern Data Standard Return Policies

  • All returns are subject to a 15% restocking fee.
  • Any products being returned to EDI are required to have an assigned RMA number.
  • RMA approval numbers are valid for 14 days from issue date.
  • The RMA number must be on the shipping label or shipping box only. NOT WRITTEN ON THE ACTUAL PRODUCT CARTON.
  • Final credit value is subject to current market cost.
  • Special order returns are subject to manufacturer’s discretion and approval.

RMA requests require the following information:

  • EDI Invoice Number
  • EDI Part Number
  • Serial Number or Lot Number
  • Reason for return

RMA shipping instructions:

  • Customer pays return shipping charges. EDI will pay for replacement shipping fees.
  • RMA number must be marked on the shipping label or shipping box. DO NOT mark RMA number on the actual product box.
  • Return shipments must be packed in a manner that ensures they return to EDI undamaged.
  • Include a copy of approved RMA form.

RMA approvals are subject to meeting Eastern Data's guidelines and manufacturer's warranty where applicable.

RMA Shipping Address:

Eastern Data, Inc.

4386 Park Drive

Norcross, GA 30093

Attn: RMA # (list your RMA number)

__________________________________________________________________________________________

Customer Service email rma@ediatlanta.com

Online RMA request -

Click on the Toggle Menu, under Orders & Shipments and add a Return.

       

Complete the online Return Merchandise Authorization form and click Submit Request

General Return Guidelines